Effective Date: 2019-01-01 - Current
We are concerned about privacy
Information collection and use
Two types of information may be collected when you visit our web site, information that you knowingly provide us (called personally identifiable information), and information that is obtained from your visit but is not directly associated with you (called non-personally identifiable information).
Personally identifiable information
Personally identifiable information may include information that you provide to us by requesting information, when you purchase products online. This may include your name, address (including billing and shipping addresses), telephone number, e-mail address, organization, city, state,vat number and zip code. We use this information, to process and ship orders, to contact you about the status of your order, to contact you with answers to your questions, or to provide information about new and exciting products, services, promotions and corporate-related information. We may use telephone calls and e-mail to contact you.
You also may create an account through dragon-tt.com at any time by providing your email address and creating a unique password. An account is required to place an order through dragon-tt.com. Creating an account allows you to save order information, order history, track the status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card in your account. You may change saved account information at anytime. Simply visit the Your Account page, log in with your user name and password.
For those customers who purchase products from us online, additional personally identifiable information such as credit card information will be collected by third-party payment gateway ( like paybeijing.com etc.). This information is collected in order to process your order.
We are committed to the protection of the privacy of our customers and visitors. While in the checkout process of our online store, we make use of reliable and reputable third-party payment gateway companies ( like beijing.com.cn etc.). These companies enable our commerce site to conduct authenticated, strongly encrypted online commerce. Customers can submit credit card numbers or other personal information to them with the assurance that they are doing business with us (not an impostor's "spoof" of our site) and that the information which they are sending to us cannot be intercepted or decrypted by anyone else.
Requesting removal of your information
You may request the removal of your information by contacting us via e-mail.
Non-personally identifiable information
Non-personally identifiable information is collected without any direct association with you specifically. In the normal course of using dragon-tt.com, we may collect information about your usage of our sites.
Our web sites may contain technologies known as action tags, web beacons or 1x1 pixel gifs. These employ a common internet technique used to compile aggregated statistics about the effectiveness of our advertising campaigns, common navigation paths within the sites, types of browsers and platforms that access the sites and the average connection speeds used to connect to the sites. This information is used to enhance the online experience of our customers. These technologies do not use or collect personally identifiable information, such as names or address, and do not link online actions to an identifiable person.
An IP address is a number that is assigned to your computer when you are using the Internet. Web servers automatically identify your computer by its IP address. dragon-tt.com collects IP addresses for the purposes of system administration, to report aggregated information and to audit the use of our site.
Information sharing and disclosure
· Information about you specifically will not be used for any purpose other than to carry out the services you requested from us and its affiliates. All of our affiliates have agreed to maintain the security and confidentiality of the information we provide to them.
· We will not sell or rent your personally identifiable information to anyone at any time.
· We need to share your information in order to provide the product or service you have requested. For example, we need to share information with shippers to bill and ship the product you requested.
· We are required to do so by law, for example, in response to a court order or subpoena.
You may delete these files from your computer at any time. You can set your web browser to notify you if such information is about to be placed on your computer, and you can choose the option in your web browser to refuse it. If you refuse the information, you may not be able to make full use of the features on our web site.
We will not condition access or participation in an activity
dragon-tt.com will not condition a user's access or participation in an activity on giving out more personal information than what is considered reasonably necessary for the activity.
If however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our web site for 10 days.
If product purchased from dragon-tt does not function properly (physical damage or damage caused by incorrect installation and usage are excluded) within 90 days from the original purchase date. Customers may initiate a RMA for an exchange or refund request.
0 - 30 Days:
All merchandise, unless otherwise indicated, may be returned within thirty (30) days after the original purchase date for a full refund or exchange excluding shipping.
31 - 60 Days:
All merchandise, unless otherwise indicated, may be returned within 31 to 60 days from the original purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower.
61 - 90 Days:
All merchandise, unless otherwise indicated, may be returned within 61 to 90 days from the original purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower, minus 20% processing fee. Refund amount will be given as a coupon (expires 90 days after date issued) to be used at checkout.
No refunds will be given after ninety (90) days from the original purchase date. Partially cost will be charged for an exchange request.
Wrong parts ordered
•Customer ordered wrong parts:
Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees, and 30% (for refund requests) or 20% (for exchange requests) restocking fees will be charged after we have received and tested the product.
Wrong parts received
•Customer received incorrect parts:
If you have received an incorrect item, please take 3 clear photos of the incorrect item. We will verify the error and fix it as quickly as possible.
RMA processing time (within 7 business days)
Depending on customer's request (refund or exchange), the RMA handling process can be finished within 7 business days after the defective items received by ETS. If it has been over 7 business days, please send an email to firstname.lastname@example.org, it will be handled immediately and a response will be provided within 24 hours.
Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.
These policies are subject to change at any time and without notice.
Following terms applies to all refunds and exchange.
•All item(s) being returned must be in original condition with packaging, unused, and undamaged. Otherwise, the RMA will be denied.
•All item(s) that have been returned without first receiving RMA approval will be denied.
•All item(s) being returned without the "dgt**" stamp will be denied.
••All item(s) have a warranty period of 180 days from the original purchase date. The RMA will be denied if the product is over the 180 day warranty period.